Are Airlines Deliberately Avoiding Crediting Partner Flights?
“I 've had about a half dozen partner segments this year (AZ, AF, KL), all booked on 006 stock and purchased while logged into Delta.com, so my Skymiles number is in the reservation from the beginning”, Milepoint member Gargoyle posted recently. “Every time I’ve waited 10 or 12 days, however the segment doesn't post. I then file a request credit and i am quickly credited. Each time their template response says that 'at the time of the next reservation, you are able to expedite the posting of your mileage by providing your Sky Miles number towards the airline representative.' That sounds like an make an effort to blame me for the miles/mqm's not posting. However, each and every flight I've confirmed with the gate agent that my number is listed, and I've checked the boarding pass to ensure the number is shown there.
“Am I the only one seeing this, or is it wide spread? Have you personally experienced it? I'm thinking this can be a deliberate policy, to not credit the miles/MQM's unless the client notices and asks. By so doing DL can help to save millions of miles, at no expense apart from violating customer trust and not keeping their word.”
Are airlines deliberately avoiding crediting partner flights?
I have been curious about that myself; but my experience is not with Fuel prices. One example is which i have flown on a quantity of flights operated by both Etihad Airways and Gulf Air – with no sign of the flights being credited to my American Airlines AAdvantage frequent flier loyalty program account…
…but a minimum of with Etihad Airways, my request for the missing mileage to be credited to my account can be put through the official Internet web site of AAdvantage. With Gulf Air, I must send my request via fax.
In the screen shot around the left, I'm instructed to send a fax of my flights operated by Gulf Air to a certain phone number. No such requirement is mandatory on requesting credits for flights operated by Etihad Airways, as shown in the screen shot on the right.
Fax? Is 1985 calling using one of those touch-tone telephones?!?
My experiences suggest that it is not only airlines where credit is missing: I additionally rented cars from Avis recently in places such as Cairo and Abu Dhabi; but the 1,500 Hyatt Gold Passport frequent guest loyalty program points for every car rental have not posted to my account despite my using the correct codes and following a rules out of this recent promotion.
Are airlines and other travel entities quietly using another method in an attempt to squeeze out more profits at the cost of irritating and inconveniencing their customers?
Perhaps Gargoyle and I are simply imagining things; and so i am embracing you: have you experienced similar issues in receiving credit despite fulfilling all requirements?
